Hospital Innovations Arts Award 2016
Clare Williams, Hijinx & Dr Phil George, Arts Council of Wales
Image by Glenn Edwards
Hijinx’s partnership with Western Power Distribution began in 2002 when the business supported the theatre company’s Odyssey Community Group. Since then, the relationship has developed to address the business’ training and community engagement objectives.
One of Hijinx’s main activities is developing learning disabled actors at academies in Cardiff, Carmarthen and Prestatyn and then securing employment opportunities for them. The actors have used their skills in role play to train WPD contact centre staff, helping them to better understand the needs of vulnerable customers.
WPD staff gained a deeper understanding of the challenges and barriers that face some customers and a realisation of the iimportance of treating every caller as an individual. The project has been so successful that this year WPD Midlands staff will undertake the training. Working outside Wales will further develop the life experiences and skills of the Hijinx actors who, as well as being paid professional fees, are constantly growing in confidence, motivation and initiative.
This partnership received the most votes from the judges of all the 2016 nominations. They agreed that it was a brilliant way of training business’ staff while giving valuable opportunities to Hijinx actors. They praised the theatre company’s approach to working with the corporate sector which achieves mutual benefit and has established a sustainable income stream.
The Aloud Charity for its partnerships with Hospital Innovations, Principality Building Society, ScottishPower Foundation and Snowdonia Cheese.
Theatr Clwyd for its partnership with ScottishPower Foundation.